Does Restaurant Review Work

The 2004 introduction of Yelp was a game-changer for the Restaurant Industry. It provided customers with a platform to post reviews about their dining experience. Today there are several relevant platforms like Trip Advisor, Google and Facebook. Customer reviews have turned into an important tool to build trust and attract new customers. Review and ratings […]

How To Win Unsatisfied Customers

Customer complaints are inevitable. From coffee shops to Michelin star restaurants, everyone comes across unsatisfied customers. No matter how good of a customer experience you provide, it won’t meet the expectations of a few. And many a time there is room for improving the service. However, negative feedback online or offline can damage your business. […]

What’s In Your Drink

The National Sugar Awareness Week ended recently on 26th January 2020. The week-long campaign held from 20th – 26th Jan aimed to bring awareness about the ill effects of sugar. This years theme focused on the excessive use of sugar in all types of drinks. From packaged fruit juices to aerated drinks and cocktails, everything […]

Should your restaurant consider a plant-based menu

What does plant-based mean? Plant-based restaurants are popping up around the world. Yet many restaurant owners don’t understand the difference between plant-based, vegan and vegetarian. In simple terms vegetarian means meatless. On the contrary, plant-based diets drop all animal products. This includes meat, fish, dairy, eggs, gelatin, other animal by-products and processed food. Vegans also […]

2020 Restaurant Trends

2019 was an excellent year for the hospitality industry. From restaurants with unique concepts to the rise of fast-casual and online food ordering, we saw it all. As we wrap up this year, it’s best to keep in mind about the upcoming trends for 2020, so you can stay at the forefront of your competition. […]

How to deal with employee turnover

It’s no secret that employee turnover is one of the major concerns for any restaurant owner. The annual employee turnover rate reached a staggering 75% in early 2019. The growing number of restaurants in the neighbourhood has provided people with ample opportunities to switch multiple jobs. And, this trend is not going to change anytime soon. In […]

Are You Killing Your Employees

Mental Health is an undermined issue in most sectors, and the hospitality industry is no different. Long hours, lofty straining work environments and a need to be always on your toes can take a toll on the mental condition of even the most healthy minds! Then, to add to the misery comes the never-ending criteria […]

Can fake meat really save the planet

They say ”Nothing Is Impossible”. That’s exactly what ‘‘Impossible Foods” a company in California is here to prove! As the whole world is moving towards a more sustainable way of doing business, some companies are setting a new level of standards for others to follow. We all love to attack that juicy beef burger or […]